What this policy covers
bh999 live keeps one account record for every player. This page explains which details we collect, why we collect them, who else can see them, and how you can ask us to correct or remove them. It applies to the website, the Android app, and every deposit or withdrawal made through bKash, Nagad, Rocket, Upay or a bank transfer.
The wording is plain on purpose. If a line is unclear, ask support in live chat before you act on it. This policy sits alongside our Terms & Conditions and the responsible gaming page. Where those two are stricter than this page, they win.
What we collect when you open an account
Sign-up asks for a short list of details, and each one has a job to do. The required items cannot be skipped, because money has to move to a real, traceable person. Optional fields only shape what you see in the lobby.
| What we ask for | Why the account needs it |
|---|---|
| Mobile number | Becomes your login, receives one-time codes, and lets us reach you about changes to the account. |
| Full name and date of birth | Confirms you are 18 or older and matches the name on the wallet that pays you. |
| District or city | Keeps support hours and local offers relevant to where you actually are. |
| NID, passport or driving licence copy | Asked for once, before your first withdrawal, so the payout goes to the right person. |
| Preferred payment wallet | Routes deposits and withdrawals to the right place without manual work. |
Anything left blank is optional. A favourite game category or a language choice changes what appears on your screen; nobody reviews it, and it is not passed to anyone outside.
When the document check arrives
A copy of your NID, passport or driving licence is requested once, before your first withdrawal. Our team reviews the file within 6 hours on a normal day. Send a flat, well-lit photo with all four corners showing. Dark or cropped images are the most common reason a review drags on.
See what the site records on its own
Our servers log a session each time you sign in. The entries are technical: handset model, Android version, browser, IP address, the games you open, the bets you place and the pages you visit. We use them to spot a stolen login and to fix faults that appear on only one type of phone.
Rounds, bets and timestamps
Every spin, hand and fishing round is stored with a timestamp in Bangladesh time (UTC+06). That record is what lets an agent trace a missing round or a disputed payout. It also shows whether a bonus was active at the time, since bonus rounds follow different rules from cash rounds.
Payments: what reaches us and what never does
When you deposit from bKash, Nagad, Rocket, Upay or a bank, we receive the amount, the sender number, the transaction reference and the time. That is enough to credit your balance, usually within 2 minutes. A withdrawal back to the same wallet normally arrives within 15 minutes.
We never ask for your wallet PIN, your one-time password or a card security code, and we never keep them. If a caller or a message asks for those codes and claims to speak for bh999 live, end the conversation and report it in live chat. No member of staff will ever request them.
Who receives your details, and why
Account data moves only where a task actually needs it. The table below lists the outside parties involved, with the reason each one appears.
| Party | What is shared | Purpose |
|---|---|---|
| Payment partners (bKash, Nagad, Rocket, Upay, banks) | Amount, sender number, transaction reference | Moving money in and out of the account |
| Game suppliers (PG Soft, FA Chai, Habanero, CQ9, KA Gaming, Playtech, Sexy Gaming) | An anonymous player ID, never your name | Loading rounds and settling results |
| Document review team | Your document copy and the name printed on it | Releasing a payout to the right person |
| A regulator or a court order | Only the records the order names | Answering a lawful request |
We do not sell player data. Your phone number is not handed to outside advertisers. Support staff open an account file only while a ticket is live, and each look is logged.
Keep records only as long as the law asks
An open account keeps its history so you can review it yourself. After closure we still hold the bare facts of deposits, withdrawals and bets for the period set by Bangladeshi record-keeping rules, because a money trail has to stay auditable. Once that period ends, the file is deleted or cut down to an anonymous summary that no longer points to you.
What goes first
Session logs go first, since they exist for security checks and little else. Bet and payment records stay longer because they are financial records. Chat transcripts are held while a case is open and for a short while afterwards, so a second agent can pick up the thread.
Cookies: turn off what you do not want
A handful of cookies run on the site. A session cookie keeps you signed in. A preference cookie remembers your language and the lobby layout you picked. A security cookie helps block automated sign-in attempts. Clearing them signs you out and resets the lobby to its default view.
You can refuse cookies in the browser settings. The site still loads, but you will be signed out on every visit and your filters will not be remembered. The Android app stores similar files on the phone, and clearing the app data removes them.
Ask bh999 live to show, fix or delete your data
Open live chat and say what you need. For a copy of your file, we share what we hold in plain form. For a correction, send the right spelling or date along with a document photo, and the record is updated. You can also ask us to stop sending game offers while keeping the account open.
- A copy: details on file, deposit and withdrawal history, and open bonus progress.
- A correction: a misspelled name, a wrong birth date or a changed mobile number.
- A deletion: we remove what the record-keeping rules allow us to drop, and tell you what has to stay.
- A complaint: any message that claims to come from us and does not look right.
Close your bh999 live account and see what stays behind
A closure request goes through live chat. We settle any remaining balance to your wallet, then lock the login so no new bet or deposit can be made. Unplayed bonus credit is removed at that point. You may open a new account later, but the welcome offer applies once to a person, an address and a wallet.
Protect your own login on a shared phone
Handsets get passed around in a family. If yours does, sign out after each session instead of leaving the tab open. Use a screen lock on the phone itself. If the phone is lost, tell live chat straight away so the login can be frozen while you set a new password.
Change notice: how updates reach you
When our handling of data changes, this page is edited and the older wording is replaced. A small correction stays here only. If a change widens what we collect or who can see it, a note also appears in the account area before it takes effect. We do not rely on email to announce a change, so read this page when a term matters to you.
Talk to support about privacy
Privacy questions go to 24/7 Live Chat, the same desk that handles deposits. Say which of the four you need: a copy of your data, a correction, a deletion, or a complaint about a message you received. You get a ticket number to follow the case. The other written terms sit on the Terms & Conditions page and the Responsible Gaming page, both linked in the footer.
Quick answers to privacy questions we hear in chat
Does anyone else see my phone number?
No. Players never see each other's details and there is no public profile. Payment partners see the sender number because the wallet needs it to move money. Advertisers see nothing at all.
Can I play before I send a document?
Yes. You can deposit and play normally. The first withdrawal pauses while the document check runs, so keep one clear photo of your NID, passport or driving licence ready before you request a payout.
Can I share one account with my brother?
No. One account per person, and the name on it has to match the wallet used for payouts. A shared account is frozen when a payout name does not match, which costs everyone time.
What should I do if I get a suspicious call?
Hang up. Nobody from bh999 live asks for a wallet PIN, a one-time password or a card code. Note the number, then open live chat and describe the call so the team can log it.
That is the whole policy. If you are ready to start, create an account here or return to the bh999 live home page.