bh999 live Terms & Conditions

Who can open a bh999 live account

You need to be 18 or older to register. Use your own phone number, your own wallet and your own name. The name on the account has to match the name on the bKash, Nagad, Rocket or Upay wallet you pay from, and on the bank account you withdraw to.

An account opened for someone else, or with details we cannot check, may be frozen while we look into it. If we find a player under 18, the account is closed and the deposits go back to the payment source.

Documents we ask for

Before your first withdrawal we normally need one photo ID: your National ID card, passport or driving licence. Photograph all four corners in good light. The check takes up to 6 hours, and most finish far sooner than that.

One account per person, and why it matters

One person, one account. A second profile funded from the same wallet, or signed in from the same number, is treated as part of the first one. Two accounts claiming the welcome offer are closed and the bonus money is removed.

Keep your password to yourself. People who offer to place bets for you in return for a share of the winnings are not part of our service, and an account handed to them stays your responsibility until you tell us to lock it.

Closing an account

You can close your account at any time through live chat. Withdraw the balance first, because closing does not cancel a bonus that is still being wagered. Reopening later is usually possible, but the welcome offer does not come back.

Putting money in: deposits and bonus terms

The smallest deposit we accept is ৳150. Transfers from bKash, Nagad, Rocket and Upay usually reach your balance within 2 minutes. Bank transfer depends on your branch, so if the balance has not moved, send the slip to live chat and an agent will match it to your account.

Bonus money sits in a separate balance. You can play with it straight away, but it only becomes withdrawable once the wagering requirement is met.

The wagering maths, worked through

A ৳1,000 first deposit with the full 220% adds ৳2,200 in bonus. Twenty-five times ৳2,200 is ৳55,000 in qualifying bets before that bonus can leave the account. Bets on games excluded from the offer do not count, and neither do void or cancelled bets.

Taking money out: limits and timing

Minimum withdrawal is ৳400. Most payouts reach your wallet in about 15 minutes. The first one can take up to an hour, because the identity check runs alongside it.

Every account has a daily ceiling that resets at midnight Bangladesh time. The ceiling starts at ৳45,000 and rises with your VIP tier as monthly turnover grows.

Money returns to the wallet or bank account you paid from. We cannot pay a friend's number, and we cannot split one payout across two names. If a deposit arrived from an account in someone else's name, the payout is held while ownership is settled.

Fair play: what ends an account

Bets placed after a match has started, or on a market that has been suspended, are void. When a result is disputed we follow the official scorecard or the league's written ruling, not a television replay.

These actions close an account and cancel bonus winnings: paying from a stolen or borrowed wallet, running bots or scripts, opening several accounts to take the welcome offer more than once, and pushing bonus money through both sides of the same market. Deposits made from your own funds go back to you. Winnings built on a removed bonus do not.

Courtsiding at live events, selling an account and passing bets to other people also break these rules.

Playing on the app and the website

The Android app is 58 MB, version 2.7.15, and runs on Android 6.0 and newer. It uses the same account as the website, so a bet placed in one shows in the other within seconds. Download it from our app page rather than a file-sharing group, where modified copies are common.

Keep the app updated. Older builds can miss new games or show yesterday's limits. If a game will not load, refresh the lobby before you place a bet.

How we handle your information

We keep your name, phone number, date of birth, wallet number and bet history to run the account, settle disputes and meet record-keeping duties. Identity documents sit in a separate store, opened only by the team working on your payout.

We do not sell player data. We share it with payment partners when a transfer needs matching, and with authorities when a lawful request arrives. The privacy policy sets out what is kept, for how long, and how to ask for a copy.

When these rules change

We update this page when payment rules, bonus terms or local requirements change. The version published here is the one that applies to your account, and it replaces anything an older screenshot or a forum post says.

If a change affects money already in your balance, we post a notice on the site and in the app before it starts. Playing after the update means you accept the new wording. If you do not accept it, withdraw your balance and close the account first.

Complaints and how they are handled

For a bet that settled the wrong way, send the bet ID and a screenshot to live chat. Keep to the facts: the market, the stake, and the result you expected. Most settlement questions are answered the same day.

If the first answer does not satisfy you, ask for the case to be escalated. A senior agent will read the market rules through with you again. Chat transcripts are kept, so you will not have to explain the case twice.

Pages worth reading next

• How to add money with bKash, Nagad, Rocket and Upay
• Payout steps and what to send before your first withdrawal
• Bonus and VIP tiers, including the 25x wagering rule
• Deposit limits and self-exclusion